Privacy Policy

1. Introduction

This Privacy Policy outlines how KUWAL TV, operated by [Your Company Name Private Limited] ("we", "our", or "us"), collects, uses, and shares your personal information when you use our mobile application ("App"). By using KUWAL TV, you agree to the collection and use of information in accordance with this policy. By accessing or using KUWAL TV, you agree to this Privacy Policy. If you do not agree, please do not use our App.

2. Information We Collect

a. Information You Provide

• Account Information: When you register or log in, we may collect your phone number or email address.
• User Content: This includes videos watched, browsed, and watch history.
• Customer Support: Information you provide when contacting us for support, including your contact details and the content of your communications.

b. Automatically Collected Data

• Usage Information: Details about your interactions with the App, such as content viewed, features used, and time spent.
• Device Information: Includes IP address, operating system, device ID, device model, and app version.
• Cookies and Similar Technologies: We use cookies, pixels, and SDKs to improve performance and personalize content.

c. Information from Other Sources

• Third-Party Accounts: If you choose to log in via third-party platforms (e.g., Facebook, Google), we may collect information from those accounts, such as your name and email address.

3. How We Use Your Information

We use the collected information to:

• Operate and maintain the App;
• Personalize your experience;
• Improve the content and features of the App;
• Monitor usage patterns and prevent fraud; and
• Communicate important updates and offers.

4. Sharing Your Information

We may share your information:

• Service Providers: With third-party vendors who assist in operating the App, such as hosting, analytics, and customer support. We may share your information with our payment aggregators and payment service providers who may further transfer your information to the extent necessary to provide payment services.
• Legal Requirements: If required by law or to comply with legal processes.
• Business Transfers: In connection with a merger, acquisition or sale of assets.

We do not sell your personal data to third parties.

The third parties we share your information with have agreed to adhere to the same level of data protection we afford to your personal information, and they will not further disclose your personal information.

5. Processing by Third Parties

Our payment aggregators and payment service providers may also collect, process and transfer your information directly during your use of the App.

6. Data Retention

We retain your data for as long as your account is active or as needed for legal and operational purposes. After the retention period, we either delete or anonymize your personal information, unless otherwise required by applicable laws and regulations.

7. Your Rights

Depending on your region, you may have the right to:

• access, correct, or delete your data
• withdraw consent for data processing. Exercise of this right will impact your access to the App.
• lodge a complaint with a data protection authority.

You can exercise these rights by contacting our Grievance Officer whose details are provided below.

8. Children's Privacy

If we become aware that we have collected personal data from any child (i.e., user below 18 years of age) without parental consent, we will take steps to delete such information promptly.

9. Security Measures

We implement reasonable security standards and appropriate technical and organisational measures to protect your data from unauthorized access or disclosure in accordance with applicable laws.

While we will endeavour to take all reasonable and appropriate steps to keep secure any personal information which we hold about you and prevent unauthorized access, you acknowledge that the internet or computer networks are not fully secure and that we cannot provide any absolute assurance regarding the security of your personal information.

10. Account Deletion

Users can request account and data deletion by contacting us at support@kuwaltv.com or by going to Profile > Contact Us in the App. You can also address such requests to our Grievance Officer whose details are provided below. Upon verification, all associated personal data will be permanently deleted from our systems within 12 business days. This action is irreversible and includes removal of all content, preferences, and activity history.

11. User Consent

The User expressly agrees to receive communications related to information, shows, schemes, notifications, offers, events, and rewards on their registered mobile number via WhatsApp, SMS, calls, and RCS and IVR (Interactive Voice Response) from KUWAL TV and its third-party partners, in connection with the services provided through the platform. Users may opt out of such communications at any time by emailing us at support@kuwaltv.com.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted in the App and on our website. We encourage you to review this policy periodically.

13. Grievance Officer

If you have questions or concerns regarding this privacy policy or would like to exercise your rights stated in Section 7 above, you may contact our Grievance Officer at:

Grievance Officer: [Officer Name] (support@kuwaltv.com)
Address: [Your Company Full Physical Address, City, State, Zip Code]